Soft Parts is a joint research project of University of Potsdam, Technische Universität Berlin and Freie Universität Berlin. Our subproject examines how education of security personnel affects risks, conflicts and problems in the control process itself. Problems and conflicts arise not only between security personnel and the persons controlled (passengers and airport staff) but also between other stakeholders like airlines and the police. Empirical data is ascertained by face-to-face, semi-structured interviews and two quantitative surveys of security personnel on the one side and passengers, airport staff on the other side. The concept of High Reliability Organization is applied as a guiding principle. We seek to give an answer to the question, how organizations learn by creative problem solving.
Airfield of the airport Hannover-Langenhagen (l.) and airport survey at Berlin Tegel (r.).
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