IT
If you have general questions or problems relating to IT, we recommend taking a look at the knowledge base on the new service portal: https://service.fu-berlin.de/servity/km/ussknowledgebasearticles/
This portal provides a compact and clearly structured overview of the IT knowledge available at FU Berlin, which can be searched using keywords.
If the articles there do not help you or if you have more specific questions, you can report a problem or submit a request via the ticket system on the service portal's homepage.
Freie Universität provides its own cloud service for all employees. “box.fu-berlin.de” is based on the Nextcloud service. With this service, Freie Universität provides a cloud solution that complies with data protection regulations.
You can access the service using your ZEDAT account.
The service can be accessed via the web interface https://box.fu-berlin.de or as a client.
Here you will find instructions for setting up the Nextcloud client on your work computer under
Features:
- Cloud storage and access to your data from anywhere, anytime
- You can share your data with anyone and make it accessible to everyone
- High security and data protection, as the servers are located in Berlin at the TU Berlin
- Calendar and contacts
- Editing and viewing documents
The central printing, scanning, and copying devices (“FollowMe” printers) can only be used with your own transponder. This must be activated in advance by the IT department of your department (your secretary will arrange this as soon as you provide them with your FU account after starting work).
Location of the devices
The central FollowMe printers are located throughout the university. In the Institute of Sociology, there is one FollowMe printer in room 322 and another on the other side of the hallway in the copy room to the right of the elevator.
Instructions for use
Before using the FollowMe printers for the first time, you must authenticate yourself once at one of the devices. Instructions for this can be found here. For each subsequent use, you only need to activate the device by placing your transponder on it.
On work devices, the printer is usually installed with the name “FollowMe” as the default printer. If this is not the case, please open the following path in your Windows Explorer and click “Enter”: \\drucken.campus.fu-berlin.de\FollowMe
All employees can send print jobs to FollowMe printers from their own work devices and retrieve their prints from any device throughout the university.
Scanning is only possible if you have been approved for the internal institute networks, as scanned documents are sent to the network address of the transponder owner.
Instructions for all processes can be found here:
The installation of license-free software or licensed offerings that are available through framework agreements with the FU is done by the IT department. However, this only applies to FU devices (private devices are not supported).
For this, the IT team only needs the inventory number of your work device and the username of your FU account. The inventory number is 5 digits long and can usually be found on a small sticker on the back of your device.
An overview of the software programs available from the FU, including download links, can be found in your myFU account under “Software.”
You can submit your request for installation of the desired software either by opening a ticket in the FU service portal or by sending an email to service@fu-berlin.de.
The software will then be installed automatically, or an appointment will be made with you for installation.
For the procurement of licensed software that is not available through an FU framework agreement, please contact your secretary's office.